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Name*
Company*
Position
Tel No
Email*


As part of our on-going programme to monitor and improve the service we provide our customers we would be grateful if you could spare a few minutes of your time and complete the UL-STR Quality Questionnaire.

All information will be treated with the strictest confidence.
 
Which business sector do you represent?
Retailer Exporter
Manufacturer Importer
Other please specify:
 
What product sectors does your business represent?
Toys Textiles Electrical
Giftware Furniture Items in contact with food
Cosmetics Nursery
Other please specify:
 
What product areas do you work with UL-STR on?
Toys Textiles Electrical
Giftware Furniture Items in contact with food
Cosmetics Nursery  
Other please specify:
 
What services do you currently use UL-STR for?
Testing Capability Audits
Product Assessments Social and Ethical Audits
Inspections  
Other please specify:
 
How did you become aware of UL-STR?
 
Other please specify:
 
What is your overall impression of the service you receive from UL-STR?
 
Comments
 
What is your overall impression of the work conducted by UL-STR?
 
Comments
 
When dealing with UL-STR personnel, do you find them?
Helpful Knowledgeable Unapproachable
Efficient Difficult Unreliable
Punctual Officious Flexible
Other please specify:
 
  On a scale of 1-5 please rate each of the following aspects of UL-STR and its services. 5= Very Good, 4= Good, 3= Satisfactory, 2= Poor, 1= Very Poor
  1 2 3 4 5
Advice Given:
Technical Knowledge:
Overall Value for Money:
Quality of Service:
Delivery Speed of Services:
Clarity of Reports:
Technical Support:
Customer Service:
Website:
 
In addition to UL-STR (ISC), what other UL-STR locations do you work with?
Hong Kong Singapore Switzerland Mexico
China Taiwan Turkey Korea
UK France USA Vietnam
 
What other services would you like to receive from UL-STR?
 
Please Comment
 
Do you use UL-STR exclusively?
 

Would you consent to receiving correspondence, such as Industry News, Standard Updates etc in an electronic format?
 

Would you like a representative of UL-STR to contact you to discuss your current and / or future quality assurance requirements?