* mandatory fields
 
Name*
Company*
Position
Tel No
Email*

As part of our on-going programme to monitor and improve the service we provide our customers we would be grateful if you could spare a few minutes of your time and complete the STR Quality Questionnaire.

All information will be treated with the strictest confidence.
 
Which business sector do you represent?
Retailer Exporter
Manufacturer Importer
Other please specify:
 
What product sectors does your business represent?
Toys Textiles Electrical
Giftware Furniture Items in contact with food
Cosmetics Nursery
Other please specify:
 
What product areas do you work with STR on?
Toys Textiles Electrical
Giftware Furniture Items in contact with food
Cosmetics Nursery  
Other please specify:
 
What services do you currently use STR for?
Testing Capability Audits
Product Assessments Social and Ethical Audits
Inspections  
Other please specify:
 
How did you become aware of STR?
 
Other please specify:
 
What is your overall impression of the service you receive from STR?
 
Comments
 
What is your overall impression of the work conducted by STR?
 
Comments
 
When dealing with STR personnel, do you find them?
Helpful Knowledgeable Unapproachable
Efficient Difficult Unreliable
Punctual Officious Flexible
Other please specify:
 
  On a scale of 1-5 please rate each of the following aspects of STR and its services. 5= Very Good, 4= Good, 3= Satisfactory, 2= Poor, 1= Very Poor
  1 2 3 4 5
Advice Given:
Technical Knowledge:
Overall Value for Money:
Quality of Service:
Delivery Speed of Services:
Clarity of Reports:
Technical Support:
Customer Service:
Website:
 
In addition to STR (ISC), what other STR locations do you work with?
Hong Kong Singapore Switzerland Mexico
China Taiwan Turkey Korea
UK France USA Vietnam
 
What other services would you like to receive from STR?
 
Please Comment
 
Do you use STR exclusively?
 

Would you consent to receiving correspondence, such as Industry News, Standard Updates etc in an electronic format?
 

Would you like a representative of STR to contact you to discuss your current and / or future quality assurance requirements?